Data protection declaration

This English translation of the German original is a courtesy translation. Only the German version is binding and shall prevail.

This Privacy Policy supplements the General Terms and Conditions for the use of the service on this platform (IUCAB B2B platform Benelux) and also applies to registered commercial agents and manufacturers’ representatives.

1. General

Protecting your personal data during its collection, processing, and use while you visit our website is an important matter to us. We handle your personal data confidentially and according to the legal data protection regulations as well as according to this data privacy statement.

Responsible party and services provider:
INCREON GmbH, Robert-Bürkle-Straße 3, 85737 Ismaning / München, Germany, T +49 89 962286-0,

CDH eService GmbH, Am Weidendamm 1 a · 10117 Berlin, Germany, T +49 30 72625-600,

Responsible organisation: (see Legal Notice)

2. Visiting the Homepage (Website)

You can visit our homepage (website) without registering yourself or providing personal details.

2.1 Log files

With every access of a user on our website and with each access of a file, data concerning these events are automatically collected and stored in a log file. In detail, the following data are stored about each access:

  • Name of the accessed file;
  • Date and time of the access;
  • Amount of data transferred;
  • Notification of whether the access was successful;
  • Description of the type of web browser used;
  • Requested domain.

IP addresses are not fully recorded, but are shortened before being saved, and do not permit any identification of a particular computer. The storage exclusively supports internal system-related and statistical purposes. We use this information to continuously improve and update our website in order to increase its attractiveness (safeguarding legitimate interests). The basis of law for this is Article 6 Section 1 Letter f General Data Protection Regulation (GDPR).

The recorded data will not be pooled together with other data sources, in particular data which permits an association with a particular person.

2.2 Statistical evaluations

We use “WP Statistics” for analysis on our website. The analysis tool uses anonymous data to generate statistics on the general use of our website. The legal basis is Article 6 Section 1 Letter F of the GDPR. Our legitimate interest lies in the optimization and economic operation of our website. No user profiles are created and no cookies are set or required. For further information, please refer to the data protection statements of WP Statistics:

2.3 Cookies

Our website uses cookies. Cookies are small text files that make it possible to save specific information related to the user on the terminal device of the user while the user uses the website. Cookies enable us to determine, in particular, the frequency of use and the number of users of web pages, to analyse website activity behaviours, and to design our offering in a more customer-friendly manner. The basis of law for this is Article 6 Section 1 Letter f General Data Protection Regulation (GDPR).

Most of the cookies we use are so-called “session cookies.” These cookies are automatically deleted at the end of your visit. Other cookies remain saved on your terminal device until you delete them. These cookies enable us to recognize your browser the next time you visit our website.

If you do not wish that we recognize information about your computer, please configure your browser so that it deletes cookies from your computer’s hard drive, blocks all cookies, or warns you before a cookie is saved. However, in those cases, not all functions of this website may be available to you.

If you leave our website through a link or through clicking possible banner advertising, and reach the site of a third party, it can happen that the addressee of the clicked-on target site sets cookies. We are not legally responsible for these cookies. Please refer to the data privacy policies of those third parties concerning the use of such cookies and the information recorded in them through our advertising partners.

2.4 Auxiliary Programs, Active Content

To make this website available, Java applets, Active-X controls, and JavaScript are used. If, for security reasons, you do not wish to utilize these auxiliary programs or this active content, kindly deactivate the appropriate settings of your browser.

3. Use of Personal Data You Make Available to Us

Personal data such as your name, your address, telephone number, or electronic mail address are not collected unless you provide this data voluntarily.

We call your attention to the fact that transferring data in the Internet (for example, during communication by electronic mail) is subject to security breaches. It is not possible to completely protect such data against access by third parties.

However, INCREON GmbH takes all necessary precautions — to the extent technically possible — to protect the data of advertising space buyers and commercial agents from misuse von outside. In the process, measures such as encryption, firewalls, hacker defence programs, and manual security precautions are used. For most functions, the user also needs a personal password.

3.1 Inquiries and Contracts

Insofar as you have made personal data available to us, we use these solely for the purpose of technically administering the website and fulfilling your wishes and requests, in particular for processing a contract made with you, or for answering your inquiry.

If you have made inquiries through our contact form, the information from the contact form, including the contact data you have entered into the form, will be saved by us to process your inquiry and in the event of follow-up questions. The basis of law for this is Article 6 Section 1 Letter b of the General Data Protection Regulation (pre-contractual measures and performance of the contract).

Forwarding, selling, or otherwise transferring your personal data to third parties does not occur; excepting that:

  • This is necessary to conclude the contract. Thus it can be necessary, for example, that for product orders, your address and order data are forwarded to our suppliers.
  • This is necessary for billing purposes.
  • You register or have registered as commercial agent. In this case your data will also be forwarded to the responsible association.
  • You have previously consented to it.

The basis of law for this is Article 6 Section 1 Letter b of the General Data Protection Regulation (performance of the contract) and Article 6 Section 1 Letter a of the General Data Protection Regulation (consent).

3.2 Registration and Online Platforms

Users may register themselves for the online platform as principals or manufacturers or commercial agents and manufacturers’ representatives.

In the case of a registration as a commercial agent, a distinction is made between a registration as a member or non-member of the responsible organisation. Members of the responsible organisation must possibly provide their association affiliation and their member number. The indicated association checks the entry and then will activate the account. The personal data of unsuitable or unauthorised registrations will be deleted immediately. As soon as the activation has taken place, the user receives an electronic mail message. This serves to check the authorisation to use the platform. Non-members are immediately activated after a completed registration, but receive limited services to which special reference is made. The personal data of inappropriate or unauthorised registrations can be deleted by the sponsoring association. The sponsoring association is free to inform the person concerned of the deletion process.

By registering, the advertiser consents to receiving information from the operator of the platform, CDHeService GmbH, the sponsors of the platform (UBAC and VNHI) including their member associations, and expressly also the company INCREON GmbH as the leading service provider. This information is sent by electronic mail (email) and does not contain any advertising, but contains information about new functions and enhancements on the platform and also about services and offers of the operator and the sponsors. The personal data that we process for sending these informational emails are not made available to other third parties. You can cancel the receipt of these emails at any time through the respective sender (operator, sponsor, or service provider) with effect for the future.

The basis of law for this is Article 6 Section 1 Letter b of the General Data Protection Regulation (performance of the contract).

In order to fulfil the contractual agreements concerning the online platform and the provision of our services, we transfer data to third parties; in particular, we may publish the content posted by a user in his or her public profile.

The basis of law for this is Article 6 Section 1 Letter b of the General Data Protection Regulation (precontractual measures and performance of the contract).

3.3 Commercial Agents’ Directory

Only commercial agents and manufacturers’ representatives are included in the Agents’ Directory. As a member of the responsible organisation you can search there for colleagues. In addition, you can also be found in the directory by foreign trade associations and institutions with which the responsible organisation is in contact, which are looking for commercial agents and manufacturers’ representatives for principals or manufacturers from their countries. This is an additional service to help commercial agents and manufacturers’ representatives find representations and help principals or manufacturers find commercial agents and manufacturers’ representatives to represent their products.

3.4 Newsletter

If you would like to subscribe to the newsletter offered on the website, we need your electronic mail address and information that permits us to check that you are the owner of the indicated electronic mail address and agree to receiving the newsletter. More data will not be collected. We use these data exclusively for sending the requested information and do not forward them to third parties.

The basis of law for this is Article 6 Section 1 Letter f of the General Data Protection Regulation (protection of legitimate interests: verification of the owner of the email address) and Article 6 Section 1 Letter a of the General Data Protection Regulation (consent).

In your profile, you may revoke at any time, with effect in the future, the issued consent to store the data, the electronic mail address, and their use for sending the newsletter.

3.5 Other Advertising and Customer Relations Management

Without your permission, we use personal data only within the legally permitted scope; that means, for customer relations management and sending advertisements by mail. We do not use your electronic mail address, fax number, or telephone number for advertisements without your express consent. The basis of law for this is Article 6 Section 1 Letter f of the General Data Protection Regulation (protection of legitimate interests).

You can object to the use of your data for the purpose of direct marketing at any time and then will not receive further advertisements from us.

4. Processing by third parties

We use the following service providers that have access to personal data:

Web hoster
Mittwald CM Service GmbH & Co. KG, Königsberger Straße 4-6, 32339 Espelkamp, Germany

Payment processing
Novalnet AG, Zahlungsinstitut (ZAG), Feringastraße 4, 85774 Unterföhring, Germany

Payment guarantee
In case of payment using the payment methods “purchase on account”, “debit”, (depending on the payment method(s) offered), the purchase price claim is assigned to Financial Management Solutions GmbH (under the brand InfinitePay), (hereinafter “InfinitePay”) via Novalnet AG as the payment institution. Therefore, the data required for the payment processing is transmitted to InfinitePay. The purpose of the data transmission is, among others, so that Infinite Pay can perform an identity verification and credit check to process your purchase using your chosen payment method. The processing takes place based on Art. 6 (1) (f) GDPR arising from the legitimate interest in an offer of different payment methods as well as the legitimate interest in protection against payment default. You have the right, for reasons based on your specific situation, to contact us at any time to object to the processing of personal data affecting you under Art. 6 (1) (f) GDPR. The InfinitePay privacy policy can be found here:

If you would like more information about the use of the personal data affecting you, you can contact at any time. The provision of data is mandatory for the conclusion of the contract with your chosen payment method. Failure to provide the data means the contract cannot be concluded using your chosen payment method.

The controller has integrated Novalnet AG components on this website. Novalnet AG is a Full Payment Service Provider which provides payment processing services, among others. When the data subject chooses a payment method during the ordering process in the online shop, data about the data subject is automatically transmitted to Novalnet AG. By selecting a payment option, the data subject agrees to the transmission of personal data for the purposes of the payment.

The personal data transmitted to Novalnet generally consists of first name, surname, address, gender, email address, IP address and possibly date of birth, telephone number, mobile phone number as well as any other data necessary for the processing of a payment. For the processing of the purchase agreement some personal data related to the respective order is also required. Specifically, this may involve the mutual exchange of payment information such as bank details, card number, expiry date and CVC code, data on goods and services, prices.

The purpose of the transmission of the data is in particular identity verification, payment administration and fraud prevention. The controller will transmit personal data to Novalnet AG in particular if there is a legitimate interest in this transmission. The personal data exchanged between Novalnet AG and the controller may be transmitted by Novalnet AG to credit agencies. This transmission is for identity verification and credit checking purposes.

Novalnet AG also transmits the personal data to service providers or subcontractors provided that this is necessary to fulfil the contractual obligations or the data needs to be provided.

The data subject has the option of revoking their consent given to Novalnet AG for the handling of personal data at any time. A revocation does not affect personal data that must necessarily be processed, used or transmitted for (contractual) payment processing.

5. Duration of Storage

We delete your data if they are no longer needed after processing an inquiry or termination of the contract. Excluded from this are data which we are not yet allowed to delete due to legal obligation (e.g., documents which are to be retained according to tax law and commercial law) and data which we need to represent legitimate interests; in particular, for asserting claims or for direct marketing.

6. Your Rights

You have the following rights if the respective legal requirements are met:

  • You have the right to receive information about the personal data saved about you. (Article 15 GDPR).
  • You have the right to request the correction of incorrect information (Article 16 GDPR).
  • You have the right to request the erasure (Article 17) or restriction of processing (Article 18 GDPR) of data which is no longer required. Insofar as statutory retention obligations exist; e.g., for business correspondence under commercial law and tax law or another statutory exception, data will not be erased, but only their processing will be restricted.
  • You may at any time object to the processing of your data for direct marketing purposes and, for special reasons, also to the further processing of your data (Article 21 GDPR).
  • You have the right to data transferability (Article 20 GDPR); that is, the right to request the data you have provided us in a structured, current, and machine-readable format and to transmit this data to another person responsible without our interference; if necessary, you also have the right to request that we transmit the data directly to another person responsible if this is technically feasible.

Right of objection: In accordance with Article 21 Section 2 GDPR, you may object to the processing of your data for direct marketing purposes at any time. The processing of your data will then be restricted to other purposes for which it is necessary, and will no longer be processed for direct marketing. Furthermore, you can also object to the additional processing of your data if there is a special reason.

If you believe that the processing of your data violates data protection law, you can complain to a supervisory authority (Article 77 GDPR). The local and responsible supervisory authority for us is the Bayerische Landesamt für Datenschutzaufsicht, Promenade 27 (Schloss), 91522 Ansbach, Telephone number: +49 (0) 981 53 1300, Fax number: +49 (0) 981 53 98 1300, Electronic mail address: